Payment and Refund Policy
Last updated: 6 October 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all bookings and purchases made through the website operated by premiquefy. It covers specialised training courses focused on live production decks and control rooms, including multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy extends to both in-person and online delivery formats where payment is processed via the site. It does not apply to third-party services or external platforms used for course access.
Prices, currencies, taxes, and any additional charges
All prices are displayed in British Pounds Sterling (GBP). Course fees include applicable value added tax at the prevailing UK rate unless stated otherwise. Additional charges may apply for optional extras such as printed materials, certification fees, or extended access periods. These are clearly itemised before payment confirmation. Prices are subject to change without notice, but confirmed bookings remain at the rate agreed at the time of purchase.
Accepted payment methods, payment authorisation, and payment security
We accept major credit and debit cards, bank transfers, and approved third-party payment processors. Payment is authorised at the point of booking. All transactions are processed through secure, encrypted gateways that comply with UK payment standards. premiquefy does not store card details. Authorisation may be declined for insufficient funds, suspected fraud, or mismatched billing information, in which case the booking will not be confirmed.
Order, booking, or service confirmation and when a contract is formed
A contract is formed once payment is successfully authorised and a confirmation email is sent. This email includes course details, dates, access instructions, and terms. Until this point, no binding agreement exists. Bookings are subject to availability and may be declined if capacity is exceeded or eligibility criteria are not met.
Cancellation rights and applicable cancellation periods
Under the Consumer Contracts Regulations, consumers have a 14-day cooling-off period from the date of booking to cancel without reason. This right does not apply once digital course materials have been accessed or downloaded, or once an in-person session has commenced. Cancellations must be notified in writing within the period to qualify for a full refund minus any non-refundable deposits.
Refund eligibility, exclusions, and non-refundable items or services
Refunds are available for cancellations within the cooling-off period or where the service is cancelled by premiquefy. No refunds are provided for non-attendance, partial completion, or after digital content has been accessed. Promotional offers and gift purchases are generally non-refundable except in cases of proven technical failure on our part. Deposits paid to secure places on high-demand courses are non-refundable.
The step-by-step procedure and information required to request a refund
To request a refund, contact [email protected] with your booking reference, full name, course title, and reason for the request. Include proof of payment and any supporting documentation. Requests must be submitted in writing. Telephone requests to +44 7710 486195 will be logged but require written follow-up for processing. Incomplete requests may be returned for additional information.
Inspection, approval, rejection, and notification of the refund decision
Each request is reviewed within 10 working days. We assess eligibility against the policy terms and UK consumer law. You will receive written notification of approval or rejection, including reasons for any refusal. Approved refunds are processed promptly; rejected requests may be appealed once with additional evidence.
Refund method, processing time, and when funds should reach the customer
Refunds are issued to the original payment method. Processing typically takes 5 to 14 working days after approval, depending on the payment provider. Bank transfers may take longer. You will be notified when the refund has been issued. Chargeback fees incurred due to unjustified disputes may be deducted from future refunds.
Special rules for digital content, subscriptions, services, or promotional offers where relevant
For digital course content, the 14-day cooling-off period ends upon first access or download. Subscriptions, if offered, may be cancelled monthly but no pro-rata refunds apply for partial periods. Promotional bundles are treated as single purchases and refunds are limited to the full bundle value only where the entire package remains unused.
Failed payments, duplicate charges, chargebacks, and suspected fraud
Failed payments result in automatic cancellation of the booking. Duplicate charges are investigated and refunded within 30 days upon verification. Chargebacks must be raised through your card issuer within the permitted timeframe. Suspected fraudulent activity leads to immediate account suspension and reporting to relevant UK authorities. premiquefy reserves the right to withhold services until payment disputes are resolved.
Mandatory consumer rights in the target country that the policy cannot exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and UK GDPR where applicable. You retain the right to remedies for faulty services or misdescribed courses, including repair, replacement, or refund regardless of the cooling-off period. Nothing in this policy excludes liability for death, personal injury, or fraud.
Contact route, policy changes, and last-updated date
For queries, use the contact form on our Contacts page or email [email protected]. We may update this policy to reflect legal changes; the current version date appears at the top. Continued use of the site after updates constitutes acceptance of the revised terms. Canary Wharf Studio, London, United Kingdom and +44 7710 486195 are available for formal correspondence.